Organizational Citizenship Behavior (OCB) is an individual contribution which exceeds tuntuntan role in the workplace and in the acquisition of performance-reward task. OCB involves behavior menolonh include behavior of others, to volunteer for extra assignments, adherence to rules and procedures in the workplace. This behavior indicates the existence of more value than employees.
Organ (1988) defines OCB as behavior of individuals who are free and are not directly related to the reward system and can improve the function afaktif organization. According to Organ (1990), organizational citizenship behavior consists of five key dimensions: altruism, civic virtue, conscientiousness, courtesy, and sportsmanship. Some researchers have proposed variations of this framework, but this is the dimension of the five most commonly used in business literature (Organ & Ryan, 1995).
