Organizational Citizenship Behavior (OCB)

Organizational Citizenship Behavior (OCB) is the contribution of individuals who exceed tuntuntan roles in the workplace and in the acquisition of performance-reward task. OCB included behaviors include menolonh behavior of others, to volunteer for extra tasks, adherence to rules and procedures in the workplace. This behavior indicates the existence of more value than employees.

Organ (1988) defines OCB as individual behaviors that are free and are not directly related to the reward system and can improve the functioning of the organization afaktif. According to Organ (1990), organizational citizenship behavior consists of five key dimensions: altruism, civic virtue, conscientiousness, courtesy, and sportsmanship. Some researchers have proposed variations of this framework, but this is the dimension of the five most commonly used in business literature (Organ & Ryan, 1995).

Organizational Citizenship Behavior Dimensions dimension

1.   Altruism (concern)

Is defined as taking over "voluntary actions that help others with problems related to work" (Podsakoff & MacKenzie, 1994, p. 351). This refers to taking time out of someone and personal schedule to provide help to someone in need. Altruism among employees can be a help to other employees who work overload.

2.   Civic virtue

Characterize a person who "participated in and care about corporate life". (Podsakoff & MacKenzie, 1994, p. 351). Enthusiastic commitment to the organization include a meeting or an actual role or voluntary choice, looking for ways to improve the way businesses operate, or oversee the corporate environment for opportunities or threats.

3.   Conscientiousness (Awareness)

Refers to placing a priority on "the presence, use of work time, and support for a wide range of regulations that exceed any minimum standards set forth" (Organ, 1990, p. 47). A person who is conscious of its responsibilities voluntarily take extra responsibility, on time, putting the interests of the keterperincian and quality of work, and generally doing "far above and beyond" the call of duty. Employees who are aware of its responsibility to arrive early, so it's ready to work when schedule starts working.

4.   Courtesy (politeness)

Include involvement in the "action to prevent the problems associated with the work and the other" (Podsakoff & MacKenzie, 1994, p. 351), showing body language or careful consideration of others, or "check", or "recognize" others before taking actions that will affect their work "(Organ, 1990, p. 47). Act of courtesy can include communicate regularly with colleagues so that they are not surprised when events fail to open the way they expected.