Organizational Citizenship Behavior (OCB)

Organizational Citizenship Behavior (OCB) is an individual contribution which exceeds tuntuntan role in the workplace and in the acquisition of performance-reward task. OCB involves behavior menolonh include behavior of others, to volunteer for extra assignments, adherence to rules and procedures in the workplace. This behavior indicates the existence of more value than employees.

Organ (1988) defines OCB as behavior of individuals who are free and are not directly related to the reward system and can improve the function afaktif organization. According to Organ (1990), organizational citizenship behavior consists of five key dimensions: altruism, civic virtue, conscientiousness, courtesy, and sportsmanship. Some researchers have proposed variations of this framework, but this is the dimension of the five most commonly used in business literature (Organ & Ryan, 1995).

Dimension of Organizational Citizenship Behavior

Altruism

defined as taking over "the voluntary actions that help others with problems associated with the job" (Podsakoff & MacKenzie, 1994, p. 351). This refers to taking time out of someone and personal schedule to provide help to someone in need. Altruism among employees can be a help to other employees who work overload.

Civic virtue

Characterize a person who "participated in and concerned about the corporate life". (Podsakoff & MacKenzie, 1994, p. 351). Enthusiastic commitment to the organization include attending meetings or actual role is optional or voluntary, looking for ways to improve the way companies operate, or oversee the corporate environment for opportunities or threats.

Conscientiousness

Referring to put a priority on "the presence, use of working time, and support for a wide range of regulations that go beyond any minimum standards set forth" (Organ, 1990, p.. 47). A person who is conscious of its responsibilities voluntarily take the extra responsibility, on time, placing importance on keterperincian and quality of assignments, and generally doing "above and far beyond" the call of duty. Employees who are aware of its responsibility to arrive early, so it's ready to work when the work schedule begins.

Courtesy

Includes involvement in the "action to prevent problems associated with the work and the other" (Podsakoff & MacKenzie, 1994, p. 351), displays the body language or careful consideration of others, or "check", or "recognize" others before taking actions that will affect their work "(Organ, 1990, p. 47). Courteous actions can include communicating regularly with colleagues so that they were not surprised when the events failed to open the way they expected.